Privacy Policy
Effective Date: August 26, 2026
Entity Name: North Valley Supplies Limited
North Valley Supplies Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Acts 1988–2018 of Ireland.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Data Controller Information
North Valley Supplies Limited is the Data Controller responsible for your personal data.
Company Name: North Valley Supplies Limited
Email: [email protected]
Phone: 0899592832
Location: Ireland
2. Personal Data We Collect
We collect and process various types of personal data to operate effectively and provide you with our products and trade services. This information includes:
A. Information You Provide Directly
- Contact Details: Name, business name, postal/delivery address, billing address, email address, and telephone number (e.g., 0899592832).
- Account & Registration Information: Username, password, trade account details, and VAT registration numbers for B2B accounts.
- Transactional Information: Payment details (processed securely via third-party payment gateways), order history, quotes requested, invoicing details, and records of purchases.
- Communications Data: Records of queries, correspondence, or customer service requests submitted via email ([email protected]), telephone, or website forms.
B. Information Collected Automatically
- Technical & Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, platform, pages visited, and interaction data.
- Cookies & Tracking Data: Information gathered via cookies and similar analytics techniques regarding your navigation of our website.
3. Legal Basis and Purpose for Data Processing
We process your personal data based on specific legal grounds under the GDPR:
| Processing Purpose | Category of Data | Legal Basis under GDPR |
|---|---|---|
| Order Processing & Fulfillment (dispatching products, freight, payments) | Contact, Transactional, Account Data | Performance of a Contract (Art. 6(1)(b)) |
| Customer Support & Account Management | Contact, Communications Data | Performance of a Contract / Legitimate Interests (Art. 6(1)(b) / (f)) |
| Compliance with Legal & Accounting Obligations (tax records, VAT invoicing) | Financial, Transactional Data | Legal Obligation (Art. 6(1)(c)) |
| B2B Marketing Communications & Product Updates | Contact Data | Legitimate Interests / Consent (Art. 6(1)(f) / (a)) |
| Website Maintenance, Analytics & Security Optimization | Technical, Usage, Cookie Data | Legitimate Interests / Consent (Art. 6(1)(f) / (a)) |
4. Sharing and Disclosure of Personal Data
We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers solely for the purposes of operating our business, delivering orders, and fulfilling legal duties:
- Logistics and Logistics Carriers: Courier companies, freight forwarders, and haulage providers responsible for delivering goods across Ireland and internationally.
- Payment Service Providers: Secure payment gateways handling credit card, debit card, or electronic bank transfer processing.
- IT & Hosting Providers: Cloud hosting servers, website maintenance contractors, and database software vendors.
- Professional Advisors & Regulators: Accountants, auditors, legal counsel, and Irish tax authorities (Revenue Commissioners) where required by law.
5. International Data Transfers
Your data is primarily stored and processed within the European Economic Area (EEA). If personal data is transferred outside the EEA to third-party vendors (e.g., global IT providers), we ensure appropriate safeguards are implemented in accordance with GDPR requirements, such as EU Standard Contractual Clauses (SCCs).
6. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or statutory reporting requirements:
- Financial & Transaction Records: Retained for a minimum of 6 years following the end of the financial year in compliance with Irish Tax Law.
- Account & Trade Data: Retained for the duration of your active trading relationship with us plus 2 years.
- Customer Service Inquiries: Retained for up to 2 years after resolution.
7. Your Rights Under GDPR
Under EU and Irish data protection law, you hold rights regarding the personal data we maintain about you:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data when it is no longer required for legal or contractual grounds.
- Right to Restrict Processing: Request the temporary suspension of processing under specific circumstances.
- Right to Data Portability: Request transfer of your data to another party in a structured, machine-readable format.
- Right to Object: Object to the processing of your data for direct marketing purposes or processing based on legitimate interest.
- Right to Withdraw Consent: Where processing relies on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact our Data Protection lead at [email protected].
8. Cookies
Our website utilizes cookies to distinguish you from other users, provide smooth website functioning, and analyze traffic patterns. For detailed information on the cookies we use and how to adjust your preferences, please consult our separate Cookie Policy.
9. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data against accidental loss, unauthorized access, disclosure, or destruction. Access to personal information is restricted to authorized personnel and service partners on a strict need-to-know basis.
10. Complaints and Regulatory Authority
If you have concerns about how we handle your personal data, we request that you contact us first at [email protected] or 0899592832 so we can resolve the issue.
You also have the right to lodge a formal complaint with the supervisory authority in Ireland:
Data Protection Commission (DPC)
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal obligations or operational requirements. Any revisions will be published on this page with an updated effective date.
12. Contact Us
For questions or requests regarding this Privacy Policy, please contact North Valley Supplies Limited at:
- Email: [email protected]
- Phone: 0899592832